This document constitutes a public offer (the "Offer") and sets out the terms of use of the Memora digital service (the "Service"), available through a Telegram Bot and Telegram Mini App.
By making a payment or using the paid features of the Service, the user (the "User") fully and unconditionally accepts the terms of this Offer.
1. Subject of the Offer
1.1. Memora is a digital service that allows users to save notes, media files, reminders, tasks, and search their personal archive within the Telegram interface.
1.2. Basic access to the Service is provided free of charge with limits on volume and features.
1.3. Memora Pro (the "Pro") is a paid plan that unlocks higher limits and additional features for the paid period.
2. Payment Terms
2.1. Payment for Pro inside Telegram is processed via Telegram Stars in accordance with Telegram platform rules.
2.2. For external card payment, the Service may offer a YooKassa web checkout. This payment opens outside Telegram, is processed by YooKassa, and is linked to the User's Telegram account through a Memora backend order.
2.3. The price and duration of Pro are displayed in the Mini App or bot message before payment confirmation.
2.4. Payment is considered completed when Telegram or YooKassa confirms the transaction, depending on the selected payment method.
3. Access Activation
3.1. Pro access is activated automatically after Telegram or YooKassa confirms the payment and Memora's backend processes the payment event.
3.2. If Pro access is not activated within 30 minutes after a successful payment, the User must contact @Qwinty on Telegram.
4. Refunds
4.1. A goodwill refund is available within 24 hours after purchase, provided that Pro features have not been actively used.
4.2. A full refund is issued in cases of:
- non-delivery of the service (Pro not activated);
- duplicate charges;
- technical errors on the Service side;
- when a refund is required by law or Telegram rules.
4.3. Refunds are issued through the same method used for payment: Telegram Stars to the same Telegram account, or YooKassa to the original payment instrument for card payments.
5. Rights and Obligations
5.1. The Service shall maintain availability of Pro features throughout the paid period, subject to necessary technical maintenance.
5.2. The User shall not use the Service for illegal activity, spam, infringement of third-party rights, or violation of Telegram rules.
5.3. The Service may suspend or terminate access for Users who violate this Offer, with a refund of the unused portion of payment.
6. Liability
6.1. The Service is not liable for temporary unavailability caused by factors outside its control (Telegram outages, infrastructure provider failures, force majeure).
6.2. The Service does not guarantee data preservation if the User deletes their Telegram account or blocks the bot.
6.3. The Service's maximum liability to the User is limited to the amount paid for the current Pro period.
7. Personal Data
7.1. By accepting this Offer, the User consents to the processing of personal data (Telegram ID, username, name, contact details, technical identifiers) for the purposes of providing the Service, settlements, and support, in accordance with Federal Law No. 152-FZ of 27.07.2006 "On Personal Data".
7.2. Processing involves operational and payment providers (Telegram, YooKassa, cloud hosting, AI providers), including cross-border transfer where technically necessary. Details are described in the Privacy Policy.
8. Support
- Payment questions: contact @Qwinty on Telegram and include the approximate purchase time.
- General questions: contact @Qwinty on Telegram.
9. Governing Law
9.1. This Offer is governed by the laws of the Russian Federation.
9.2. Pre-trial (claim) dispute resolution is mandatory. The deadline for responding to a claim is 10 calendar days from receipt via the contacts published in the Service.
9.3. Disputes not resolved out of court are heard at the Merchant's place of residence, unless otherwise prescribed by mandatory legal provisions.
10. Merchant Details
- Merchant: self-employed (Russian "NPD" tax regime)
- Full name: Esipov Maksim Mikhailovich
- TIN (ИНН): 732898168128
- Support contact: @Qwinty on Telegram
This version of the Offer takes effect on the date of publication and remains in force until superseded by a new version.