Memora
Русская версияOpen in Telegram

Legal documents

Memora Refund Policy

Refund eligibility, request flow, review timeline, partial refunds, and disputes.

Effective date
May 10, 2026

This Policy describes the conditions and procedure for refunds of Memora Pro subscriptions paid via Telegram Stars or external YooKassa card payment.

1. When Refunds Are Available

1.1. Guaranteed Full Refund

A full refund is issued in the following cases:

  • Non-delivery — Pro access is not activated within 30 minutes after a successful payment and contacting @Qwinty did not resolve activation.
  • Duplicate charge — Stars or card payments were charged twice for the same period.
  • Technical error of the Service that prevented use of Pro during the paid period.
  • Erroneous payment — payment made by a minor without parental consent or due to an obvious error.
  • Legal requirement or Telegram platform rules.

1.2. Goodwill Refund

Available within 24 hours after purchase, provided Pro features have not been actively used (no uploads beyond free limits, no Pro-only actions).

1.3. No Refund

A refund is not issued when:

  • more than 24 hours have passed since purchase AND Pro features have been actively used;
  • the account has been suspended for violation of the Terms of Use;
  • the request is submitted after the paid period has ended.

2. How to Request a Refund

  1. Contact @Qwinty on Telegram.
  2. Provide:
    • the date and approximate time of purchase;
    • the payment identifier (if available);
    • the reason for the refund.
  3. Wait for a response from support. Target response time: 2 business days.

3. Refund Timeline

3.1. A decision is made within 5 business days of receiving all necessary information.

3.2. Once approved, the refund is processed through the same method used for payment: Telegram Stars within Telegram platform timeframes, or YooKassa to the original payment instrument within the bank and payment-system timeframes.

3.3. The refund is credited to the same Telegram account or payment instrument from which the payment was made.

4. Partial Refund

4.1. At the Service's discretion, a partial refund may be issued proportional to the unused portion of the Pro period in cases of:

  • account suspension initiated by the Service through no fault of the User;
  • Service shutdown.

5. Disputes

5.1. If the parties do not reach an agreement, the dispute is resolved under applicable law.

5.2. Before filing a lawsuit, the parties shall make reasonable efforts to settle out of court.

6. Contacts

  • Refund requests: contact @Qwinty on Telegram and include the approximate purchase time.
  • General questions: contact @Qwinty on Telegram.

Merchant: self-employed Esipov Maksim Mikhailovich, TIN 732898168128.